Riverview Health Westfield Hospital

This project includes a variety of Lean design and patient-aligned care elements that create efficiency and ease of use for the staff and patients. By walking through the program and workflow processes with staff, our medical planners and architects identified numerous efficiencies and were able to cut the original program by 30 percent.

We used a hoteling concept and consolidated services, which results in a better use of the space with streamlined operations. We created shared, dual-use pods on each floor that ensure no areas are sitting empty during down times. For example, emergency department, work-med, laboratory, and radiology services are located in one node with a shared waiting area. Staff are cross-trained to accommodate the needs of patients. The physical therapy and rehabilitation areas are also grouped and located adjacent to the sports medicine and orthopedic clinics on the fourth floor.

Retail healthcare spaces, including radiology, pharmacy, cafes, and other retail, are located on the first floor. These areas have a direct entrance with clear wayfinding to facilitate an easy-in/easy-out experience for customers.

Planetree concepts are used throughout the building to create holistic healing environments. Patients are greeted by clearly identified registration areas, artwork is placed throughout the building, integrative therapies are offered on each floor, and the campus includes healing environments inside and out. The outdoor water feature provides a healing garden space for patients and their family.